Commonly Asked Questions

The Info You’re After

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.

What Durable Medical Equipment (DME) Coverage look like?

Medicare Part B (Medical Insurance) covers medically necessary

DME if your doctor prescribes it for use in your home.

DME that Medicare covers includes, but isn't limited to:

Your costs in Original Medicare After you meet the

Part B Deductible you pay 20% of the Medicare-Approved Amount

(if your supplier accepts assignment). Medicare pays for different kinds of DME in different ways. Depending on the type of equipment:

You may need to rent the equipment.
You may need to buy the equipment.
You may be able to choose whether to rent or buy the equipment.

Medicare will only cover your DME if your doctors and DME suppliers are enrolled in Medicare. Doctors and suppliers have to meet strict standards to enroll and stay enrolled in Medicare. If your doctors or suppliers aren’t enrolled, Medicare won’t pay the claims they submit.

Make sure your doctors and DME suppliers are enrolled in Medicare. It’s also important to ask a supplier if they participate in Medicare before you get DME. If suppliers are participating in Medicare, they must accept assignment (which means, they can charge you only the coinsurance and Part B deductible for the Medicare‑approved amount). If suppliers aren’t participating and don’t accept assignment, there’s no limit on the amount they can charge you.

What is your return policy and shipping?

How do I return an item?

Return/Refund Policy

30 Day Return Policy

Your complete satisfaction is our priority. That's why we offer a 30-day customer satisfaction guarantee. If you are unsatisfied with the product you purchased, you may return it within 30 days of purchase for a refund. Please note that parts, cables, spirometry mouthpieces, spirometry filters, test kits, rapid tests and custom-made items are not eligible for return. Due to FDA regulations some products cannot be returned due to the restrictions caused by COVID-19. Refrigerators and freezers are non returnable

The product must be unused, clean, and undamaged (unless the damage occurred during delivery), and returns must include the original packaging and materials.

You will be required to pay all shipping costs, plus a restocking fee, unless:

You received the wrong product
The product you received was damaged (e.g. during shipping)

Restocking Fees

Customers are responsible for a 15-35% restocking fee (depending on the specific product), as well as all shipping charges. You must call Medical Device Depot to get a return authorization number (RA #) assigned to your case for returns or exchanges. Products must be returned directly to the manufacturer - we will provide you with specific instructions for returning the product.

Cancellation Fee

If you cancel an order after your credit card has been charged, there is a 10% cancellation fee, due to transaction costs.

Return Instructions

We require an authorization number for all returns, regardless of whether the return is for a warranty or non-warranty repair, due to damage, or for another reason. We are unable to process returns without an RA number. Please call us for a RA number.

When you call for an RA number, we will require the following information:

The original purchase order number
The date of purchase
The date the product was received
The number of parts to be returned
The action desired (return or exchange)
The reason for the return/exchange
The contact person's name, telephone number (and fax number, if available)

Here are general instructions for returning items. The customer service representative will provide any additional instructions, if warranted.

Pack the item in its original packaging and unopened.
Improperly packaged return items may not be eligible for warranty claims.
Indicate the return authorization (RA) number on the exterior of the package.
Enclose all pertinent documents, including original user guides and other documents.
Ship the package to:

Diagnostic Consultant Services Inc

Attn: Returns/RA # _______

390 North Orange Ave Suite 2300

Orlando, FL 32801

Do you offer gift cards?

Sorry we do not offer gift cards at this time. We are always striving to give our customers the best online buying experience. In the future we will have gift card capabilities.

Insurance participation?

Diagnostic Consultant Services Inc existence and development was based on offering the durable medical equipment (DME) to include but not limited to patient care aids, sleep therapy, oxygen, and other respiratory products at discounted prices due to high deductibles, coinsurance, no insurance, and sometimes simply needed extras not covered by insurance. Therefore Diagnostic Consultant Services Inc isn't a Medicare, Medicaid, nor any insurance payer participant and does not have a a National Provider Identifier (NPI) number to bill on behalf of our customers. Please see How to Bill Your Health Insurance Guide by Diagnostic Consultant Services Inc. Our intent is to provide as much information to our customers as possible to assist with your healthcare needs.

Although Diagnostic Consultant Services Inc doesn't participate with any insurance payer to include Medicare and Medicaid we will be happy to assist any customer in finding a provider that does participate with your insurance payer. We recognize that most of our customers visit our site for cost savings on out of pocket expenses; some aren't sure where to go or how to get their DME supplies through insurance. We are definitely here to help in any way we can while disclosing the full scope of our services and products along with other options available to our customers.